Shipping and Refund Policy
Returns Policy:
Return Window: We want you to love your purchase! If you’re not completely satisfied, you can return your item within 30 days of receiving your order.
Eligibility for Returns: To be eligible for a return, items must be: Unused and in the same condition as received. In their original packaging with all tags attached. Non-Returnable Items: Certain items are non-returnable, including:
Gift cards Downloadable software products Sale items (unless specified) How to Initiate a Return:
Contact our customer service team at odnastorellc@gmail.com to request a return authorization. Once approved, you’ll receive instructions on how to return your item.
Shipping Costs: Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refund Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your card issuer’s policies.
Exchanges: If you need to exchange an item for the same item in a different size or color, please follow the return process and place a new order for the desired item.
Contact Us: For any questions or concerns about your return, please reach out to us at odnastorellc@gmail.com.
Shipping:
Processing Time: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods: We offer standard shipping within the USA.
Delivery Time: You can expect your order to be delivered within 5 to 8 business days after it has been shipped.
Shipping Rates: Shipping rates are calculated at checkout based on your location and the weight of your order.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
Contact Us: If you have any questions or concerns about your order, please don’t hesitate to contact us at odnastorellc@gmail.com.
Thank you for shopping with us!
